Retail Shift Supervisor — Lead Customer Service & Operations

CVS Health Corporation; Smithfield (VA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation in Smithfield, VA is seeking a full-time Retail Supervisor to work with store management and crews, oversee daily operations, and enhance customer service.

The role includes merchandising, pricing, stock management, maintaining displays, and ensuring confidentiality. The typical 40-hour week offers a comprehensive benefits package including medical, dental, vision, paid time off, retirement options, and wellness programs.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health Corporation in Smithfield, VA is seeking a full-time Retail Supervisor to work with store management and crews, oversee daily operations, and enhance customer service.

The role includes merchandising, pricing, stock management, maintaining displays, and ensuring confidentiality. The typical 40-hour week offers a comprehensive benefits package including medical, dental, vision, paid time off, retirement options, and wellness programs.