Retail Shift Lead: Customer Service & Operations

CVS Health; Jamestown (NY); On-site; USD 25,000 - 37,000; Part time

Benefits offered by this job

Dental benefits

Vision benefits

Wellness resources

Employee discounts

Voluntary benefits

Part-time benefits

Job summary

CVS Health is seeking a part-time Shift Supervisor to support store management in driving store execution and customer service excellence. When management is absent, you will lead the store staff, ensure opening/closing procedures, and maintain smooth operations.

The role emphasizes supervision, customer service, and store presentation, with a typical 29 hours per week and a pay range of $18.00–$27.00 per hour.

Qualifications

• Deductive reasoning and analytical skills required.
• Advanced communication and supervision abilities.
• Flexible schedule including early mornings, overnights and weekends.
• Good computer skills.

Responsibilities

• Lead store staff when manager is absent to ensure smooth operations.
• Supervise crew and assign tasks, monitor activities.
• Communicate effectively with store management and crews.
• Assist customers and resolve issues per policy to ensure a positive experience.
• Maintain customer confidentiality.
• Price merchandise, stock shelves, and manage displays per promos.
• Reset departments following planograms (POGs).

Skills

Deductive reasoning

Analytical skills

Computer skills

Education

High School Diploma or equivalent

Job description

CVS Health is seeking a part-time Shift Supervisor to support store management in driving store execution and customer service excellence. When management is absent, you will lead the store staff, ensure opening/closing procedures, and maintain smooth operations.

The role emphasizes supervision, customer service, and store presentation, with a typical 29 hours per week and a pay range of $18.00–$27.00 per hour.