Retail Shift Supervisor — Lead Customer Service

Goodwill Central Oklahoma; Yukon (OK); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

401k

RISE program

Job summary

Goodwill Central Oklahoma is seeking individuals to assist store management in daily operations and to contribute to a positive customer experience. The role involves cash handling, training, reporting, and ensuring safety and compliance on the shop floor.

The position supports store leadership, requires reliability, and offers benefits including medical, dental, vision, life and a 401k, with starting pay of $17.35 per hour plus benefits.

Qualifications

• High School degree or GED, preferred.
• Prior retail experience or customer service/ relations experience preferred.
• 6 months supervisory experience, preferred.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

Responsibilities

• Punctual and dependable attendance.
• Provide excellent customer service and train employees in customer / contributor service skills.
• Assist in preparation of daily reports.
• Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.
• Assist in sales and processing of items.
• Conduct store monthly safety inspections in conjunction with Store Manager to identify any potential hazards.
• Maintain safety log and coordinates safety drills.
• Attend training as required.
• Abide by the policies and procedures as set forth by the agency.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.
• Perform other duties and projects as required by management.

Skills

Customer service

Leadership

Communication

Education

High School diploma or GED

Job description

Goodwill Central Oklahoma is seeking individuals to assist store management in daily operations and to contribute to a positive customer experience. The role involves cash handling, training, reporting, and ensuring safety and compliance on the shop floor.

The position supports store leadership, requires reliability, and offers benefits including medical, dental, vision, life and a 401k, with starting pay of $17.35 per hour plus benefits.