Retail Shift Leader

Goodwill Industries of Central Oklahoma; Norman (OK); On-site; USD 28,000 - 35,000; Full time

Job summary

Goodwill Industries of Central Oklahoma in Norman seeks a dedicated individual to assist the store management with daily operations. Key responsibilities include providing excellent customer service, maintaining an attractive store presentation, and opening and closing cash registers.

The ideal candidate will have prior retail experience, strong communication and problem-solving skills, and the ability to conduct safety inspections. A high school diploma is preferred. This position involves working in a retail environment with varying schedules that may include evenings and weekends.

Qualifications

• Prior retail experience or customer service experience preferred.
• 6 months supervisory experience preferred.
• Must have reliable transportation.

Responsibilities

• Assist store management in daily responsibilities.
• Provide excellent customer service and train employees.
• Maintain attractive store presentation.
• Open and close cash registers, including balancing cash drawers.
• Conduct store monthly safety inspections.
• Attend required training and adhere to policies.

Skills

Customer service skills

Communication skills

Interpersonal skills

Problem-solving skills

Education

High School degree or equivalent

Job description

Job Description

JOB SUMMARY: This position is responsible for assisting the store management in daily management responsibilities.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent customer service and train employees in customer / contributor service skills.
• Maintain attractive store presentation by proper colorization, cleanliness, store layout, signage and displays.
• Assist in preparation of daily reports.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, GC vouchers, balancing cash drawers, and preparing deposits.
• Assist in sales and processing of items.
• Review and be familiar with Goodwill Industries of Central OK safety policies, programs and procedures. Adhere to all safety rules, regulations and safety codes, and attend safety training sessions and necessary safety meetings.
• Conduct store monthly safety inspections in conjunction with Store Manager to identify any potential hazards.
• Maintain safety log and coordinate safety drills.
• Punctual & dependable attendance is required.
• Attend training as required.
• Abide by the policies and procedures as set forth by the agency.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• High School degree or equivalent preferred.
• Prior retail experience or customer service/relations experience preferred.
• 6 months supervisory experience preferred.
• Must have reliable transportation.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Good verbal and written communication skills.
• Good interpersonal skills: able to work well with a wide range of people.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Good problem‑solving skills.

PHYSICAL REQUIREMENTS:

• Must be able to stand, twist, bend, kneel and reach for long periods of time (up to 8 hours a day).
• Good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Frequent lifting (up to 50 lbs) with or without accommodations.

WORKING CONDITIONS:

• Retail store environment.
• Work schedule includes days, evenings, weekends, holidays and occasional overtime, when approved by manager.

Equal Opportunity Employer