Retail Shift Supervisor - Growth, Benefits & Flexible Hours

MERS Goodwill; Saint Peters (MO); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Monthly Bonus

Medical benefits

Dental and Vision

Life and AD&D Insurance

403(b) Retirement

401(a) Retirement

PTO

Employee discount

Paid holidays

Flexible schedules

Career growth

Job summary

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for the Saint Peters store to support the mission and values of the organization. The role is hourly full-time with a $19.50 hourly rate and potential monthly bonus up to $250, plus comprehensive benefits.

The ideal candidate will have at least 1 year retail management or related experience, strong customer service skills, leadership ability, and comfort with store technology and inventory systems. No degree required.

Qualifications

• No degree is required. High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Skills

Retail management

Leadership

Communication

Customer service

Conflict resolution

Teamwork

Decision making

Problem solving

Technology literacy

Education

High School Diploma/GED

Tools

Registers

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for the Saint Peters store to support the mission and values of the organization. The role is hourly full-time with a $19.50 hourly rate and potential monthly bonus up to $250, plus comprehensive benefits.

The ideal candidate will have at least 1 year retail management or related experience, strong customer service skills, leadership ability, and comfort with store technology and inventory systems. No degree required.