Retail Shift Supervisor - Flexible Hours & Patient Experience

Trulieve; Winter Park (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Trulieve in Winter Park, FL is seeking a Shift Supervisor to lead store operations and staff under the General Manager. You will help drive performance metrics and ensure compliant, customer-focused daily store activities.

This role requires prior supervisory or management experience, cash-handling, and strong interpersonal skills to interact with customers and team members. Evening/weekend availability and a valid driver's license may be required.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Open and close procedures with supervision as key-holding supervisor.
• Maintain brand standards in visual merchandising.
• Ensure compliant with state regulations and SOPs.
• Communicate and ensure adherence to company SOPs and changes.
• Coach, train, and develop the team for service standards and accountability.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain professional relationships with business partners.
• Maintain confidentiality and comply with policies.
• Perform other tasks as assigned by management.

Skills

Leadership experience

Customer service

Cash handling

English communication

Team supervision

POS systems

Scanner

Education

High School Diploma

Tools

POS systems

Scanner

Job description

Trulieve in Winter Park, FL is seeking a Shift Supervisor to lead store operations and staff under the General Manager. You will help drive performance metrics and ensure compliant, customer-focused daily store activities.

This role requires prior supervisory or management experience, cash-handling, and strong interpersonal skills to interact with customers and team members. Evening/weekend availability and a valid driver's license may be required.