Retail Shift Supervisor: Flexible Hours & $500/mo Bonus

MERS Goodwill; Saint Peters (MO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits for full-time

Dental and Vision benefits

Life and AD&D Insurance

403(b) Retirement

401(a) Retirement

PTO accrual

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for our St Peters Store - Mid Rivers team. This role guides staff, delivers excellent customer service, and upholds company values while managing daily store operations.

The position offers an hourly rate of $19.50, 25% travel, and a monthly bonus potential up to $500. No degree required; retail management experience preferred, with opportunities for career growth within a mission-driven organization.

Qualifications

• High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision‑making, motivation, goal‑setting, and strong problem‑solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Skills

Retail leadership

Customer service

Communication

Conflict resolution

Teamwork

Decision making

Problem solving

Education

High School Diploma/GED

Tools

Registers (POS)

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for our St Peters Store - Mid Rivers team. This role guides staff, delivers excellent customer service, and upholds company values while managing daily store operations.

The position offers an hourly rate of $19.50, 25% travel, and a monthly bonus potential up to $500. No degree required; retail management experience preferred, with opportunities for career growth within a mission-driven organization.