Retail Shift Lead - Bonus & Flexible Scheduling

MERS / Goodwill; Carbondale (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus up to $500.00

Medical benefits

Dental benefits

Vision benefits

Life insurance

Retirement plans

PTO accrual

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS Missouri Goodwill is seeking a Retail Shift Supervisor to join the Carbondale Store - Main team. The role is hourly full-time, with an hourly rate of $19.50 and bonus potential.

You will supervise staff, deliver excellent customer service, and help maintain store operations in alignment with our mission “Changing Lives Through the Power of Work!”. Ideal candidates have retail management experience, strong communication, and comfort with POS systems, scheduling, and inventory software.

Qualifications

• No degree is required. High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately.
• Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Skills

Customer service

Conflict resolution

Teamwork

Leadership

Decision-making

Motivation

Goal setting

Problem solving

Technology literacy

Education

High School Diploma/GED preferred

Tools

POS registers

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill is seeking a Retail Shift Supervisor to join the Carbondale Store - Main team. The role is hourly full-time, with an hourly rate of $19.50 and bonus potential.

You will supervise staff, deliver excellent customer service, and help maintain store operations in alignment with our mission “Changing Lives Through the Power of Work!”. Ideal candidates have retail management experience, strong communication, and comfort with POS systems, scheduling, and inventory software.