Retail Shift Supervisor – Bonus, Flexible Hours & Growth

MERS / Goodwill; Poplar Bluff (MO); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits

Dental & vision benefits

403(b) retirement

Paid holidays

Flexible schedules

Employee store discount

Career growth opportunities

Job summary

MERS Missouri Goodwill is hiring a Retail Shift Supervisor for the Poplar Bluff store. The role involves supervising staff, ensuring top-notch customer service, and supporting daily operations in a fast-paced retail environment.

The position requires 1 year of retail management experience, strong interpersonal skills, and comfort with point-of-sale and scheduling software. It offers hourly pay with a generous monthly bonus and full-time benefits.

Qualifications

• No degree is required.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft; reports theft or unethical behavior to management.
• Read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes staffing methods to ensure proper store coverage; arranges replacements; audits and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance per dress code.
• Other duties as assigned.

Skills

Customer service

Leadership

Teamwork

Communication

Problem solving

Technology proficiency

Education

High School Diploma/GED preferred

Tools

POS systems

Scheduling software

Inventory software

Job description

MERS Missouri Goodwill is hiring a Retail Shift Supervisor for the Poplar Bluff store. The role involves supervising staff, ensuring top-notch customer service, and supporting daily operations in a fast-paced retail environment.

The position requires 1 year of retail management experience, strong interpersonal skills, and comfort with point-of-sale and scheduling software. It offers hourly pay with a generous monthly bonus and full-time benefits.