Retail Shift Leader: Lead Sales, Service & Ops

Minis; Palm Desert (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA in Palm Desert, CA is seeking a Shift Leader to assist the Store Manager with daily operations, coaching associates, and delivering exceptional customer service. This role helps achieve KPIs, uphold store standards, and handle merchandising, cash handling, and shipment processing.

You will promote the store's membership program and foster a positive, energetic environment that drives sales and memorable customer experiences.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as keyholder, supervisor, or shift leader in retail.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and customer engagement.
• Help support daily operations including replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance, ensure stock levels, and implement visual merchandising updates.
• Open and close the store, ensure cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support Loss Prevention and adhere to company policies.
• Maintain a professional attitude and contribute to a positive store atmosphere.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems

Retail operations knowledge

Travel between stores

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA in Palm Desert, CA is seeking a Shift Leader to assist the Store Manager with daily operations, coaching associates, and delivering exceptional customer service. This role helps achieve KPIs, uphold store standards, and handle merchandising, cash handling, and shipment processing.

You will promote the store's membership program and foster a positive, energetic environment that drives sales and memorable customer experiences.