Retail Shift Leader: Drive Sales & Service

Miniso; Temecula (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Temecula, CA to assist the Store Manager with daily operations, train associates, and ensure excellent customer service. The role supports KPI achievement, store standards, cash handling, merchandising, and promotions while promoting the store’s membership program.

The position requires 1+ years as a keyholder or shift leader in retail, a high school diploma or equivalent (associate degree preferred), and willingness to travel between stores as needed.

Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalation issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS knowledge

Education

High school diploma

Associate degree preferred

Job description

MINISO USA is seeking a Shift Leader in Temecula, CA to assist the Store Manager with daily operations, train associates, and ensure excellent customer service. The role supports KPI achievement, store standards, cash handling, merchandising, and promotions while promoting the store’s membership program.

The position requires 1+ years as a keyholder or shift leader in retail, a high school diploma or equivalent (associate degree preferred), and willingness to travel between stores as needed.