Retail Shift Leader — Lead Pawnbroker & Career Growth

EZPAWN

Windcrest (TX)

On-site

USD 21,000 - 23,000

Full time

14 days+
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Benefits offered by this job

Health Insurance
Store Discount
401(k) Match
Paid Time Off
Holiday Pay
Unlimited Bonus

Job summary

EZPawn in Windcrest, TX is hiring a Retail Shift Leader (Key Holder) to guide daily operations and drive customer service excellence. You’ll lead team members, supervise opening/closing procedures, and process pawn loans in a fast-paced environment.

We offer paid training, a defined career path, and a benefits package including health coverage, 401(k), and paid time off. Prior leadership experience and a valid driver's license are preferred.

Qualifications

  • High school diploma or GED required.
  • Minimum 1 year of supervisor, lead, or manager experience.
  • Able to pass a criminal background check and drug test.
  • Valid driver’s license and auto insurance.
  • Bilingual a plus.
  • Knowledge of pawned items (tools, jewelry, firearms, electronics) a plus.

Responsibilities

  • Process loans and extensions.
  • Open and close store procedures.
  • Supervise and coach store Team Members.
  • Provide outstanding customer service and promote sales.
  • Build relationships with customers and lead team discussions.

Skills

Leadership
Customer service
Negotiation
Time management
Prioritization
Communication
Interpersonal skills
Bilingual

Education

High school diploma or GED

Job description

EZPawn in Windcrest, TX is hiring a Retail Shift Leader (Key Holder) to guide daily operations and drive customer service excellence. You’ll lead team members, supervise opening/closing procedures, and process pawn loans in a fast-paced environment.

We offer paid training, a defined career path, and a benefits package including health coverage, 401(k), and paid time off. Prior leadership experience and a valid driver's license are preferred.

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