Retail Shift Leader — Lead Pawnbroker & Career Growth

EZPAWN; Windcrest (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Store Discount

401(k) Match

Paid Time Off

Holiday Pay

Unlimited Bonus

Job summary

EZPawn in Windcrest, TX is hiring a Retail Shift Leader (Key Holder) to guide daily operations and drive customer service excellence. You’ll lead team members, supervise opening/closing procedures, and process pawn loans in a fast-paced environment.

We offer paid training, a defined career path, and a benefits package including health coverage, 401(k), and paid time off. Prior leadership experience and a valid driver's license are preferred.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor, lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Bilingual a plus.
• Knowledge of pawned items (tools, jewelry, firearms, electronics) a plus.

Responsibilities

• Process loans and extensions.
• Open and close store procedures.
• Supervise and coach store Team Members.
• Provide outstanding customer service and promote sales.
• Build relationships with customers and lead team discussions.

Skills

Leadership

Customer service

Negotiation

Time management

Prioritization

Communication

Interpersonal skills

Bilingual

Education

High school diploma or GED

Job description

EZPawn in Windcrest, TX is hiring a Retail Shift Leader (Key Holder) to guide daily operations and drive customer service excellence. You’ll lead team members, supervise opening/closing procedures, and process pawn loans in a fast-paced environment.

We offer paid training, a defined career path, and a benefits package including health coverage, 401(k), and paid time off. Prior leadership experience and a valid driver's license are preferred.