Retail Shift Leader: Lead Pawn & Customer Service

EZPAWN; Houston (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Generous PTO

Holiday Pay

Store Discount

Uncapped Bonus Potential

Job summary

EZCORP, operating EZPAWN, is hiring a Retail Shift Leader (Key Holder) in Houston. The role guides daily store operations, delivers customer service excellence, and grows with a structured career path.

You'll train in a 5-week program, with potential to become Lead Pawnbroker, and benefit from flexible hours, health insurance, 401(k) and generous PTO. The environment is fast-paced with strong teamwork and development.

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisor, lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.

Responsibilities

• Process loans and extensions.
• Open and close store procedures.
• Supervise and coach store team members.
• Provide outstanding customer service and promote sales.

Skills

Leadership

Customer service

Communication

Bilingual

Education

High school diploma or GED

Job description

EZCORP, operating EZPAWN, is hiring a Retail Shift Leader (Key Holder) in Houston. The role guides daily store operations, delivers customer service excellence, and grows with a structured career path.

You'll train in a 5-week program, with potential to become Lead Pawnbroker, and benefit from flexible hours, health insurance, 401(k) and generous PTO. The environment is fast-paced with strong teamwork and development.