Retail Shift Leader & Key Holder Growth Path

EZPAWN; Dallas (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Paid Time Off

Holiday Pay

Store Discount

Job summary

EZPawn in Dallas, TX is hiring for a Retail Shift Leader (Key Holder) to lead daily store activities and develop team members. The role offers a clear career path with training, coaching, and opportunities to advance into leadership positions.

You will drive customer service excellence, supervise staff, and manage pawn loans, with pay based on experience and a strong bonus potential in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor/leadership experience.
• Ability to pass criminal background check and drug test.
• Strong communication and interpersonal skills.

Responsibilities

• Provide outstanding customer service and build relationships to promote sales of pawn items.
• Process loans and extensions and set terms with customers.
• Open and close the store following procedures and standards.
• Coach and supervise store Team Members to meet targets.
• Assist in achieving career growth through structured training programs.

Skills

Leadership

Customer Service

Negotiation

Communication

Time Management

Bilingual

Education

High school diploma or GED

Job description

EZPawn in Dallas, TX is hiring for a Retail Shift Leader (Key Holder) to lead daily store activities and develop team members. The role offers a clear career path with training, coaching, and opportunities to advance into leadership positions.

You will drive customer service excellence, supervise staff, and manage pawn loans, with pay based on experience and a strong bonus potential in a fast-paced retail environment.