Retail Shift Leader: Lead Pawn Broker & Career Growth

EZCORP, Inc.; Fort Worth (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly UNCAPPED Bonus Potential

401(k) with Company Match

Generous Paid Time Off

Store Discount

Job summary

EZCORP, Inc. in Fort Worth, TX is seeking a Retail Shift Leader (Key Holder). This full-time role offers leadership responsibilities, opportunities to mentor teammates, and a path to higher roles within a fast-paced pawn retail environment.

You will lead daily operations, supervise staff, promote sales, process pawn items, and ensure excellent customer service while developing your leadership skills through structured training and performance-based bonuses.

Qualifications

• High school diploma or GED.
• Able to pass a criminal background check and drug test.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Valid driver’s license and auto insurance.
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus.

Responsibilities

• Processing loans and extensions.
• Opening and closing store procedures.
• Supervising and coaching store Team Members.
• Providing outstanding customer service and promoting sales.
• Building solid relationships with customers.

Skills

Leadership

Customer service

Coaching

Negotiation

Time management

Prioritization

Communication

Interpersonal skills

Bilingual

Education

High School Diploma or GED

Job description

EZCORP, Inc. in Fort Worth, TX is seeking a Retail Shift Leader (Key Holder). This full-time role offers leadership responsibilities, opportunities to mentor teammates, and a path to higher roles within a fast-paced pawn retail environment.

You will lead daily operations, supervise staff, promote sales, process pawn items, and ensure excellent customer service while developing your leadership skills through structured training and performance-based bonuses.