Lead Pawnbroker - Retail Shift Leader & Career Growth

EZCORP, Inc.; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. is seeking a Retail Shift Leader (Key Holder) at our Fort Worth location. You will lead a fast-paced team, drive customer service excellence, and promote sales for a wide range of pawn items.

This role offers structured leadership development and a clear career path. We provide competitive pay, a robust benefits package including health insurance, a 401(k) with company match, generous PTO, and opportunities to advance to higher leadership roles through training programs and

Qualifications

• Strong leadership and people-management abilities
• Excellent customer service and communication skills
• Ability to coach and develop teammates and monitor performance

Responsibilities

• Provide outstanding customer service and build relationships while driving sales
• Process loans, extensions, and pawn transactions
• Open and close store procedures and supervise team members
• Lead and coach team to meet store goals and standards

Skills

Leadership

Customer service

Communication

Time management

Coaching

Negotiation

Organizational skills

Team leadership

Education

High school diploma or GED

Job description

EZCORP, Inc. is seeking a Retail Shift Leader (Key Holder) at our Fort Worth location. You will lead a fast-paced team, drive customer service excellence, and promote sales for a wide range of pawn items.

This role offers structured leadership development and a clear career path. We provide competitive pay, a robust benefits package including health insurance, a 401(k) with company match, generous PTO, and opportunities to advance to higher leadership roles through training programs and