Retail Shift Lead — Outlet

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); North Charleston (SC); On-site; USD 38,000 - 48,000; Full time

Job summary

Palmetto Goodwill in the United States seeks a Supervisory Retail role to lead the team in the manager's absence, plan, assign, and direct work. You will train staff, manage store operations, handle donations and sales, and uphold I-CARE values while delivering exceptional customer experiences.

You will coach team members, obtain safety certifications, maintain clean work areas, and ensure compliance with policies. This role emphasizes teamwork, accountability, and community impact.

Responsibilities

• Leads retail team and store activities in the absence of the Retail Store Manager and/or Retail Assistant Store Manager.
• Trains team members and directs work while reporting to store leadership.
• Assists in operation and management of the retail center; supports daily duties personally or via team.
• Demonstrates commitment to I-CARE values and delivers amazing customer experiences to all customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE values.
• Participates in training and development and fosters diversity and inclusion.
• Receives donations and processes them using the GRATIS framework.
• Sorts, prices, and stocks donations; utilizes POS to complete sales and encourages round-ups.
• Maintains records of donations, production of merchandise, and required tasks.
• Leads safety initiatives, maintains clean work areas, and ensures regulatory compliance.
• Obtains and maintains forklift, stacker, and first-aid/CPR certifications; coaches team members.
• Performs administrative tasks, including opening/closing duties and bank deposits.
• Performs other duties as assigned.

Skills

Leadership

Training

Customer service

Cash handling

Safety compliance

Communication

Tools

POS system

Job description

Palmetto Goodwill in the United States seeks a Supervisory Retail role to lead the team in the manager's absence, plan, assign, and direct work. You will train staff, manage store operations, handle donations and sales, and uphold I-CARE values while delivering exceptional customer experiences.

You will coach team members, obtain safety certifications, maintain clean work areas, and ensure compliance with policies. This role emphasizes teamwork, accountability, and community impact.