Retail Shift Leader I - FT - Carolina Forest

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Myrtle Beach (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Palmetto Goodwill seeks a Retail Supervisor to assist the Store Manager and Assistant Manager in daily operations of our Myrtle Beach location. You will oversee team members, ensure excellent customer experiences, and help maintain inventory control, cash handling, and store procedures.

Responsibilities include leading staff in the absence of managers, training new hires, handling deposits, and ensuring safety and regulatory compliance while promoting our I-CARE values.

Qualifications

• Experience delivering excellent customer service in a retail environment.
• Ability to lead a team and coach staff.
• Strong cash handling and loss-prevention awareness.
• Familiarity with inventory control and POS systems.

Responsibilities

• Assist Store Manager and Assistant Store Manager with daily operations.
• Provide amazing customer experiences to customers.
• Lead team in absence of managers and train new hires.
• Maintain cleanliness and safety standards in the store.
• Process deposits and manage administrative tasks per guidelines.
• Ensure compliance with policies and procedures.

Skills

Customer service

Team leadership

Cash handling

Inventory management

Safety compliance

Tools

Point-of-sale system

Forklift certification

Job description

Summary

Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center by performing the following duties personally or through supporting team members.

Essential Duties and Responsibilities

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures Team Members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks Softlines donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Exceeds established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates a mastery of cashier, Softlines production, and donor services / hardline production roles through evaluation.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Issue refunds and resolves customer concerns.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager; see Supervisory Responsibilities below.
• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager(#485) in accordance with established guidelines.
• Performs other job-related duties as assigned.

Supervisory Responsibilities

• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager.
• Carries out leadership responsibilities in accordance with the Agency's policies and procedures.
• Responsibilities include training team members, planning, assigning, and directing work; addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store Manager.