Retail Shift Lead & Key Carrier

The TJX Companies, Inc.; Olney (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Life insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is seeking a Key Carrier in Olney, MD, to support store operations and lead while on duty. This role requires flexibility, strong customer service, and leadership to coach Associates and maintain store standards.

Key Carriers must be available nights and weekends, model integrity, and promote a safe, compliant shopping environment. The position offers growth within TJX’s portfolio of brands and stores.

Qualifications

• 1 year retail experience.
• 6 months leadership experience.
• Able to work nights and weekends.
• Strong communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides coaching to Associates.
• Exhibits discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage for a positive customer experience.
• Ensures opening/closing procedures follow company guidelines.
• Communicates priorities with management and Associates; provides progress updates.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.

Skills

flexible schedule

team player

customer service

leadership

coaching

multi-tasking

communication skills

Job description

The TJX Companies, Inc. is seeking a Key Carrier in Olney, MD, to support store operations and lead while on duty. This role requires flexibility, strong customer service, and leadership to coach Associates and maintain store standards.

Key Carriers must be available nights and weekends, model integrity, and promote a safe, compliant shopping environment. The position offers growth within TJX’s portfolio of brands and stores.