Key Carrier Lead — Store Ops & Customer Experience

The TJX Companies, Inc.; Frederick (MD); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

Marshalls in Frederick, MD is seeking a Key Carrier to support store operations and lead as needed in the absence of management. You will deliver exceptional customer service, coach Associates, ensure opening and closing procedures are followed, and maintain store standards for safety and accuracy.

This role requires flexible availability, including nights and weekends, and offers opportunities to grow within TJX's family of brands; you'll be part of a collaborative team committed to diversity,

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Knowledge of store software, systems, and procedures

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Communication skills

Organizational skills

Multi-tasking

Leadership potential

Job description

Marshalls in Frederick, MD is seeking a Key Carrier to support store operations and lead as needed in the absence of management. You will deliver exceptional customer service, coach Associates, ensure opening and closing procedures are followed, and maintain store standards for safety and accuracy.

This role requires flexible availability, including nights and weekends, and offers opportunities to grow within TJX's family of brands; you'll be part of a collaborative team committed to diversity,