Retail Shift Leader — Quarterly Incentives

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Annual raises

Bonuses

Career development

Employee discounts

Full-time benefits

Job summary

Goodwill Industries of the Southern Piedmont in Charlotte, NC is seeking a Store Supervisor to help run daily operations and lead a team in a fast-paced retail environment. You will open and close the store, manage deposits, handle customer issues, supervise staff, and oversee donation flows to maximize sales, while upholding safety and service standards.

You will participate in scheduling, merchandising, and ensuring friendly, prompt service to customers and donors, contributing to a positive

Qualifications

• High school diploma or GED required.
• 1 year of Goodwill retail experience or 2 years of general retail experience.
• Regularly standing, walking, and lifting up to 50 pounds; local travel may be required.

Responsibilities

• Support store operations and staff management.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Lead floor operations and supervise employees when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont in Charlotte, NC is seeking a Store Supervisor to help run daily operations and lead a team in a fast-paced retail environment. You will open and close the store, manage deposits, handle customer issues, supervise staff, and oversee donation flows to maximize sales, while upholding safety and service standards.

You will participate in scheduling, merchandising, and ensuring friendly, prompt service to customers and donors, contributing to a positive