Retail Shift Lead — Incentive Pay & Growth

Goodwill Industries of the Southern Piedmont; Denver (NC); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Starting pay $17/hr

Annual raises

Skill-building classes

Team discounts

Full-time benefits

Job summary

Goodwill Industries of the Southern Piedmont is seeking a store supervisor to lead daily operations, open/close procedures, and ensure friendly, prompt service to customers and donors.

You will manage donations flow, merchandise display, scheduling, deposits, and staff supervision while maintaining safety in a fast-paced environment. This full-time role offers $17/hour starting pay, annual raises, production bonuses, benefits, and ongoing training.

Qualifications

• High school diploma or GED.
• 1 year of Goodwill retail experience or 2 years of general retail experience.
• This job keeps you on the move with standing, walking, frequent use of hands; lifting up to 50 pounds occasionally.

Responsibilities

• Support store operations and staff management.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Lead floor operations and supervise staff when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Customer service

Leadership

Retail experience

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont is seeking a store supervisor to lead daily operations, open/close procedures, and ensure friendly, prompt service to customers and donors.

You will manage donations flow, merchandise display, scheduling, deposits, and staff supervision while maintaining safety in a fast-paced environment. This full-time role offers $17/hour starting pay, annual raises, production bonuses, benefits, and ongoing training.