Retail Shift Lead — Open/Close, Service & Sales

Gopuff Becomes First Instant Commerce Company; Bakersfield (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Discount

FAM Membership

Paid Vacation

Paid Sick Time

EAP Program

Job summary

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This role opens and closes the store, supports during high-volume periods, and assists new employees while delivering excellent customer service to drive sales.

The Key Holder will know in-house products, manage inventory, handle cash, and ensure security. A High School Diploma or equivalent is required, with 1+ years of leadership in retail and flexible scheduling.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent.
• Able to work fluid schedules including nights, weekends and holidays.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality and customer-focused approach.
• Able to lift up to 49 pounds.
• High School Diploma or equivalent.

Responsibilities

• Provide excellent customer service by greeting customers and informing them of products and services.
• Open the store in the morning and close it at night.
• Support for new employees and during peak store volume.
• Know in-house products to make customer recommendations.
• Assist with inventory tasks such as restocking and counts.
• Process cash transactions, open/close tills, and deposits.
• Operate scanners, cash registers, and other electronics.
• Follow age verification policies and provide receipts.
• Process refunds and exchanges and minimize loss.
• Monitor sales floor to prevent theft and ensure security procedures.
• Maintain cleanliness of sales floor, stock room, lockers, and bathrooms.
• Train new employees on procedures and product knowledge.

Skills

Leadership

Customer service

Cash handling

Teamwork

Flexibility

Basic math

Education

High School Diploma or equivalent

Tools

Cash register operation

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This role opens and closes the store, supports during high-volume periods, and assists new employees while delivering excellent customer service to drive sales.

The Key Holder will know in-house products, manage inventory, handle cash, and ensure security. A High School Diploma or equivalent is required, with 1+ years of leadership in retail and flexible scheduling.