Retail Shift Lead: Customer Experience & Store Ops

CVS Health; Southlake (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

CVS Health in Southlake, TX is seeking a Shift Supervisor to support the Store Management team, drive store execution and customer service excellence. You will lead during shifts when managers are unavailable, ensure opening and closing procedures are completed, and help maintain a welcoming, high-performing store environment.

The role emphasizes strong communication, supervision of store crews, merchandising, and resolving customer questions while upholding CVS policies.

Qualifications

• Must have deductive reasoning and analytical skills.
• Strong communication and supervision abilities.
• Flexibility to work varied shifts including early mornings, overnights and weekends.

Responsibilities

• Lead store staff during shifts in the absence of a manager or Operations Supervisor.
• Support store management to drive store execution and customer service.
• Assist customers and resolve questions while maintaining CVS policy and a positive shopping experience.
• Merchandise, price, stock, displays and inventory management.
• Ensure opening and closing procedures are completed and store operations run smoothly.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School Diploma or equivalent

Job description

CVS Health in Southlake, TX is seeking a Shift Supervisor to support the Store Management team, drive store execution and customer service excellence. You will lead during shifts when managers are unavailable, ensure opening and closing procedures are completed, and help maintain a welcoming, high-performing store environment.

The role emphasizes strong communication, supervision of store crews, merchandising, and resolving customer questions while upholding CVS policies.