Retail Shift Supervisor: Lead Customer Service & Store Ops

CVS Health; Grapevine (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor to support store management, drive store execution, and build customer loyalty through service excellence. You will lead the store staff in the absence of a manager, ensure opening and closing procedures are completed, and help maintain a positive shopping experience for CVS customers.

This role requires strong communication and problem-solving skills, the ability to supervise teams, and a flexible schedule that may include early mornings, overnights, and

Qualifications

• Deductive reasoning, analytical ability and basic computer skills required.
• Strong communication and supervisory abilities expected.
• Flexible schedule including early mornings, overnights and weekends; overtime as needed.
• Retail supervisory experience preferred.

Responsibilities

• Support store management to drive store execution and performance.
• Supervise the store crew, assign tasks, direct and follow up on activities.
• Communicate information effectively with management and crews.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture and greet customers.
• Stock shelves, price merchandise and manage displays and promotions.

Skills

Deductive reasoning

Analytical skills

Advanced communication

Supervision skills

Education

High School Diploma Or Equivalent

Tools

Computer skills

Job description

CVS Health is seeking a Shift Supervisor to support store management, drive store execution, and build customer loyalty through service excellence. You will lead the store staff in the absence of a manager, ensure opening and closing procedures are completed, and help maintain a positive shopping experience for CVS customers.

This role requires strong communication and problem-solving skills, the ability to supervise teams, and a flexible schedule that may include early mornings, overnights, and