Retail Shift Lead: Customer Experience & Ops

Walgreens; Northfield Township (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store associate to open and close the store in the absence of management, perform cash handling, process returns and refunds, and ensure accurate register records. You will model a distinctive customer experience and support operations across front-end functions.

The role emphasizes team collaboration, compliance with policies, and outstanding service to patients and customers. The position requires at least one year in a leadership or key-holding role, fluency in English,

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• We value knowledge of store inventory control and adherence to policies.

Responsibilities

• Opens and closes the store in the absence of management, handling required systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops with accurate register records.
• Models and delivers a distinctive customer experience to Walgreens shoppers.

Skills

Leadership experience

English fluency

Customer service

Education

PTCB certification

Pharmacy licence

Job description

Walgreens is seeking a store associate to open and close the store in the absence of management, perform cash handling, process returns and refunds, and ensure accurate register records. You will model a distinctive customer experience and support operations across front-end functions.

The role emphasizes team collaboration, compliance with policies, and outstanding service to patients and customers. The position requires at least one year in a leadership or key-holding role, fluency in English,