Retail Shift Lead - Customer Experience & Ops

CVS Health; Miami (FL); On-site; USD 23,000 - 36,000; Part time

Benefits offered by this job

Dental benefits

Vision benefits

Wellness resources

Employee discounts

Voluntary benefits

Job summary

CVS Health is hiring a Shift Supervisor to support store management and drive customer service excellence. This part-time role leads staff in the absence of a manager, ensures smooth operations, and completes opening and closing procedures with careful attention to policy and quality.

The position emphasizes supervision, communication, and teamwork within a fast-paced retail environment. Responsibilities include supervising the store crew, handling customer questions and complaints, maintaining

Qualifications

• Deductive reasoning ability and analytical thinking.
• Advanced communication and supervision skills.
• Flexibility to work early morning, overnight, weekends, and overtime as needed.

Responsibilities

• Support CVS Store Management in driving store execution and performance.
• Lead store staff when managers are absent and ensure opening/closing procedures.
• Supervise crews by directing activities and following up on tasks.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Education

High School Diploma or Equivalent

Job description

CVS Health is hiring a Shift Supervisor to support store management and drive customer service excellence. This part-time role leads staff in the absence of a manager, ensures smooth operations, and completes opening and closing procedures with careful attention to policy and quality.

The position emphasizes supervision, communication, and teamwork within a fast-paced retail environment. Responsibilities include supervising the store crew, handling customer questions and complaints, maintaining