Retail Shift Lead - Customer Experience & Ops

Walgreens; Lancaster (Lancaster County); On-site; USD 36,000 - 47,000; Full time

Job summary

Walgreens in Lancaster, PA seeks a Store Lead who can open and close the store in the absence of management, handle cash, organize the floor and stockroom, and coordinate deliveries through the back door.

You will greet customers, resolve questions, process returns, refunds, and price changes while upholding Walgreens service traits. The role emphasizes maintaining clean, organized spaces and delivering a distinctive, friendly customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store when management is absent, handling systems start-ups and cash.
• Completes returns, refunds, cash drops, and price changes with accurate records.
• Engages customers and delivers friendly, distinctive service.

Skills

Leadership experience

Retail operations

Customer service

Job description

Walgreens in Lancaster, PA seeks a Store Lead who can open and close the store in the absence of management, handle cash, organize the floor and stockroom, and coordinate deliveries through the back door.

You will greet customers, resolve questions, process returns, refunds, and price changes while upholding Walgreens service traits. The role emphasizes maintaining clean, organized spaces and delivering a distinctive, friendly customer experience.