Retail Shift Lead - Customer Experience & Ops

Walgreens; Arlington (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Arlington, VA seeks an associates to open/close the store when management is not present, manage cash and register duties, and assist customers with products and services. You will help ensure a smooth start to the business day and maintain store readiness for deliveries.

Responsibilities include handling returns, refunds, and cash drops, while modeling Walgreens' customer service standards and ensuring a positive shopping experience for every guest.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Customer service

Leadership

Cash handling

Education

PTCB certification or pharmacy licence

Tools

Cash registers

Store systems

Job description

Walgreens in Arlington, VA seeks an associates to open/close the store when management is not present, manage cash and register duties, and assist customers with products and services. You will help ensure a smooth start to the business day and maintain store readiness for deliveries.

Responsibilities include handling returns, refunds, and cash drops, while modeling Walgreens' customer service standards and ensuring a positive shopping experience for every guest.