Retail Shift Lead: Customer Experience & Operations

Walgreens; St. Louis (MO); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens is seeking a team member in St. Louis to support daily store operations, customer service, and inventory management. You will open/close the store in the absence of management, handle transactions, and ensure a positive customer experience across departments.

The role involves collaborating with management, coaching teammates, and assisting with displays, pricing, and regulatory compliance to keep the store running smoothly.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling and start-ups.
• Handle returns, refunds, cash drops, and provide change to cash registers.
• Deliver a distinctive and delightful customer experience.
• Engage customers and assist with products and services; resolve issues.
• Model customer service best practices for the team.
• Hold store keys and assist with vendor deliveries and backroom operations.
• Register sales, manage pricing, signage, and local regulatory compliance.
• Assist with inventory counts and stock organization; support displays and resets.
• Assist with pharmacy out window as requested.
• Ensure compliance with laws on regulated products and bag checks for staff.

Skills

Leadership experience

English fluency

Job description

Walgreens is seeking a team member in St. Louis to support daily store operations, customer service, and inventory management. You will open/close the store in the absence of management, handle transactions, and ensure a positive customer experience across departments.

The role involves collaborating with management, coaching teammates, and assisting with displays, pricing, and regulatory compliance to keep the store running smoothly.