Retail Shift Lead: Customer Experience & Operations

Walgreens; Randolph (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Randolph, MA seeks a team member to open and close the store when management is unavailable, perform cash handling, and ensure floor and stockroom readiness. The role emphasizes customer service, inventory accuracy, and compliance with policies.

Responsibilities include assisting with vendor deliveries, processing returns and refunds, and delivering a positive customer experience to every guest.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Knowledge of store inventory control (preferred).
• PTCB certification or pharmacy license as required by state (preferred).

Responsibilities

• Opens and closes the store in the absence of store management, handling systems start-ups and cash.
• Completes returns, refunds, cash drops to the safe, and provides change at registers.
• Maintains accurate inventory and stockroom organization.
• Ensures compliance with store policies and local laws.

Skills

Leadership experience

Customer service

English proficiency

POS system

Tools

POS system

Job description

Walgreens in Randolph, MA seeks a team member to open and close the store when management is unavailable, perform cash handling, and ensure floor and stockroom readiness. The role emphasizes customer service, inventory accuracy, and compliance with policies.

Responsibilities include assisting with vendor deliveries, processing returns and refunds, and delivering a positive customer experience to every guest.