Retail Services Lead & Training Coach

Floor & Decor Holdings Inc.; Frederick (MD); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a position focused on training and developing Product Sales Specialists to ensure customers receive exceptional service and up-to-date product information. The role supports merchandising, pricing, and showroom efficiency while leading certification and safety procedures.

Salary range: $18.00 - $25.40 per hour. The candidate should have a High School Diploma or GED and at least one year of customer service or sales experience, with strong verbal and written

Qualifications

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Responsibilities

• Act and work in a manner that is consistent with the company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the POS system
• Process customer refunds and exchanges according to established guidelines
• Present 'how-to' classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Job description

Floor & Decor Holdings Inc. is seeking a position focused on training and developing Product Sales Specialists to ensure customers receive exceptional service and up-to-date product information. The role supports merchandising, pricing, and showroom efficiency while leading certification and safety procedures.

Salary range: $18.00 - $25.40 per hour. The candidate should have a High School Diploma or GED and at least one year of customer service or sales experience, with strong verbal and written