Retail Services Executive: Salesforce Growth & Delivery

Salesforce; Chicago (IL); On-site; USD 183,000 - 244,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking an Account Partner Director, Retail Professional Services to lead delivery and expansion of Salesforce Professional Services within a portfolio of retail accounts in the United States. You will leverage executive relationships and services sales acumen to ensure customers realize value from Salesforce investments.

You will partner with account teams and delivery leaders to design SOWs, roadmaps, and strategies that drive on-time, on-budget delivery and revenue growth across

Qualifications

• 10+ years in professional services, consulting, or services sales in retail.
• Proven track record managing and growing enterprise client relationships and exceeding revenue targets.
• Strong understanding of Salesforce platform capabilities and retail processes.
• Ability to develop and present complex services proposals to executives.
• Excellent communication, negotiation, and presentation skills.
• Experience in a matrixed environment across sales, delivery, and product teams.

Responsibilities

• Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of retail accounts, building trusted advisor relationships with C-suite and senior stakeholders.
• Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services.
• Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes.
• Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to retail industry needs.
• Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery.
• Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint.
• Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success.
• Maintain a strong understanding of retail industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance.
• Accurately forecast services pipeline and revenue within assigned territory.

Skills

Executive relationship management

Sales & services sales

Strategic advisory for retail

Forecasting & pipeline management

Job description

Salesforce is seeking an Account Partner Director, Retail Professional Services to lead delivery and expansion of Salesforce Professional Services within a portfolio of retail accounts in the United States. You will leverage executive relationships and services sales acumen to ensure customers realize value from Salesforce investments.

You will partner with account teams and delivery leaders to design SOWs, roadmaps, and strategies that drive on-time, on-budget delivery and revenue growth across