Senior Partner Director, Retail Professional Services

salesforce.com, inc.; North Carolina; On-site; USD 183,000 - 244,000; Full time

Job summary

Salesforce is seeking an Account Partner Director, Retail Professional Services, a senior client-facing leader responsible for delivering and expanding Salesforce Professional Services within retail accounts.

The role requires executive relationship management, services sales acumen, and strong knowledge of retail processes and Salesforce capabilities to maximize customer value. Applications accepted until 09/14/2026.

Qualifications

• 10+ years of experience in professional services, consulting, or services sales within retail.
• Proven ability to develop and present complex services proposals to executive audiences.
• Excellent communication, negotiation, and presentation skills.

Responsibilities

• Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of retail accounts, building trusted advisor relationships with C-suite and senior stakeholders
• Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services
• Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes
• Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to retail industry needs
• Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery
• Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint
• Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success
• Maintain a strong understanding of retail industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance
• Accurately forecast services pipeline and revenue within assigned territory

Skills

10+ years in professional services

Retail industry expertise

Salesforce platform knowledge

Executive communication

Matrixed environment experience

Education

Bachelor's degree in Business, Technology, or related field

Tools

Salesforce CRM

Salesforce certifications

Job description

Salesforce is seeking an Account Partner Director, Retail Professional Services, a senior client-facing leader responsible for delivering and expanding Salesforce Professional Services within retail accounts.

The role requires executive relationship management, services sales acumen, and strong knowledge of retail processes and Salesforce capabilities to maximize customer value. Applications accepted until 09/14/2026.