Retail Pro Services: Senior Account Partner

Salesforce; Phoenix (AZ); On-site; USD 183,000 - 244,000; Full time

Job summary

Salesforce seeks an Account Partner Director, Retail Professional Services to lead executive-level relationships and expand Salesforce PS engagements within retail accounts. You will drive services opportunities, craft SOWs and roadmaps, and partner with delivery to ensure on-time, on-budget outcomes.

The role requires a track record of managing large enterprise relationships, selling services, and delivering strategic guidance to executives.

Qualifications

• 10+ years in professional services or services sales with retail focus.
• Proven ability to present complex proposals to executives.
• Strong communication, negotiation, and cross-functional collaboration.

Responsibilities

• Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of retail accounts, building trusted advisor relationships with C-suite and senior stakeholders.
• Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services.
• Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes.
• Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to retail industry needs.
• Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery.
• Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint.
• Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success.
• Maintain a strong understanding of retail industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance.
• Accurately forecast services pipeline and revenue within assigned territory.

Skills

Executive relationships

Services sales

Strategic account management

Retail industry expertise

Proposal development

Forecasting

Communication skills

Job description

Salesforce seeks an Account Partner Director, Retail Professional Services to lead executive-level relationships and expand Salesforce PS engagements within retail accounts. You will drive services opportunities, craft SOWs and roadmaps, and partner with delivery to ensure on-time, on-budget outcomes.

The role requires a track record of managing large enterprise relationships, selling services, and delivering strategic guidance to executives.