Retail Service Specialist

MS ACSC Management Services Inc; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks a Retail Service Specialist to greet members, assess service needs, and direct them to the right area. You may perform notary and DMV transactions where permitted and support administrative tasks in the absence of the manager.

The role emphasizes strong customer service, multitasking, and knowledge of DMV procedures, with opportunities to mentor junior staff and contribute to branch operations and member satisfaction.

Qualifications

• High School GED required.
• 4-6 years Branch Specialist 2/3 or related experience preferred.
• Solid computer literacy and data input skills.
• Ability to effectively coach and mentor others.
• Proficiency in State DMV licensing system.
• Ability to work quickly and handle multiple tasks daily.
• Notary license obtained as required.
• Notary Public certification preferred within 1 year.

Responsibilities

• Greet members by phone and in person and determine service needs.
• Provide DMV registration services where permitted; follow state regulations.
• Prepare TripTiks, maps and travel-related materials; assist with reservations.
• Promote and sell AAA memberships and process related payments.
• Process insurance payments and enable automatic renewals.
• Issue passport photos and IDPs; handle Travel Money transactions.
• Balance cash drawer and assist with daily, weekly and monthly reports.
• Perform notary services per National Notary Association and Club procedures.
• Identify cross-sell opportunities; mentor junior staff and assist with scheduling.

Job description

Retail Service Specialist

Job Summary

Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV license transactions and services. Resolves problems and assists with administrative functions in absence of manager. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

• In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks®; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits. Assists with daily, weekly and monthly reports.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.
• Mentors and trains junior employees; assists with timekeeping and scheduling branch employees.

Qualifications

• High School GED Required
• 4-6 years Branch Specialist 2 and/or 3 or related experience Preferred
• Solid computer literacy and data input skills
• Ability to effectively coach and mentor others
• Proficiency in State DMV licensing system
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• As required, obtains and maintains valid notary license.
• Notary Public - National Notary Association within 1 Year Preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify