Retail Service Specialist

ECAAA AAA East Central; Royersford (Montgomery County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health coverage

401K plan

Tuition assistance

Floating holidays

Parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises (AAA) in Montgomery County is seeking a Retail Service Specialist to greet members and determine service needs, providing notary and DMV services where offered. You will assist with travel materials, maps, and reservations while upholding our quality standards.

The role also includes promoting AAA memberships, processing payments, renewals, and cash handling. You will mentor junior staff and support branch operations to deliver legendary service to members.

Qualifications

• High School GED required; 4–6 years of related experience preferred.
• Solid computer literacy and data input skills.
• Ability to coach and mentor others.
• Proficiency in State DMV licensing system.
• Notary license required within 1 year.

Responsibilities

• Greet members and determine service needs; direct to appropriate area.
• Provide DMV registration services where offered; prepare TripTiks and travel materials.
• Assist with hotel and car reservations; promote AAA memberships and process payments.
• Balance cash drawer and assist with daily reports.
• Mentor junior staff and support scheduling.

Skills

Data input

Coaching

Multi-tasking

Notary license

DMV licensing

Computer literacy

Education

High School GED

Tools

State DMV licensing system

Job description

Retail Service Specialist

Job Summary

Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV license transactions and services. Resolves problems and assists with administrative functions in absence of manager. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures. Prepares TripTiks®; provides maps, tour books and other travel-related materials. Assists members with hotel and/or car reservations. Promotes and sells AAA memberships. Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature. Processes insurance payments and offers automatic renewal. Issues passport photos and IDP's. Processes Travel Money product transactions; provides merchandise and attraction ticket sales. Balances and reconciles cash drawer; prepares daily deposits. Assists with daily, weekly and monthly reports. Performs notary services in accordance with the National Notary Association and Club procedures. Identifies cross-sell opportunities based on members' product needs and service. Mentors and trains junior employees; assists with timekeeping and scheduling branch employees.

Qualifications

High School GED Required 4-6 years Branch Specialist 2 and/or 3 or related experience Preferred Solid computer literacy and data input skills Ability to effectively coach and mentor others Proficiency in State DMV licensing system Ability to work quickly and handle multiple tasks or assignments on a daily basis As required, obtains and maintains valid notary license. Notary Public - National Notary Association within 1 Year Preferred Travel Requirements Occasional travel to off‑site business meetings or conferences. (5% proficiency)

Remarkable Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

About Us

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long‑standing reputation since 1900, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

Equal Opportunity Employer

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify. For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world‑class service.

What else do we offer?

Stability. Growth. Commitment to an exciting future for both you and our members.