Branch Specialist

AAA - Automobile Club of Southern California; Louisville (KY); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health coverage for medical, dental, v

Zusammenfassung

Auto Club Enterprises in Louisville, KY is seeking a Branch Specialist to greet members by phone and in person, determine service needs, and provide DMV registration services where applicable while upholding the Club’s quality standards.

You will assist with memberships, payments, travel-related services, notary duties, passport photos, and travel money products. A High School GED and DMV system experience are preferred; notary license within 1 year may be needed.

Qualifikationen

• High School GED required.
• 1-3 years Branch Specialist 1 and/or 2 or related experience required.
• Basic computer literacy and data input skills.
• Ability to operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks or assignments daily.

Aufgaben

• Greet members by phone and in person and determine service needs.
• Provide DMV registration services where applicable and follow DMV regulations.
• Process memberships, payments and renewals; upsell higher-value memberships.
• Promote and sell AAA memberships.
• Issue passport photos and IDP’s; handle Travel Money product transactions.
• Balance cash drawer and prepare daily deposits.
• Provide notary services as per National Notary Association guidelines.
• Identify cross-sell opportunities based on members’ product needs.

Kenntnisse

Customer service

Multitasking

Data entry

Basic computer literacy

Office equipment operation

Notary license

Ausbildung

High School GED

Tools

State DMV licensing system

Jobbeschreibung

Job Summary

Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. In locations providing DMV license services, processes transactions and resolves routine problems. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

• In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks®; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.

Qualifications

• High School GED Required
• 1-3 years Branch Specialist 1 and/or 2 or related experience Required
• Basic computer literacy and data input skills
• Ability to operate basic office equipment and perform basic accounting duties
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• Prior experience using State DMV licensing system.
• As required, obtains and maintains valid notary license
• Notary Public - National Notary Association within 1 Year Preferred

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify