Branch Specialist

AAA Auto Club Enterprises; Wheeling (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for charity/

Paid parental leave

Wellness programs

Employee discounts (membership, travel

Job summary

AAA Auto Club Enterprises in Wheeling, WV is seeking a Branch Specialist to greet members, provide DMV registration services where offered, and guide them to the appropriate areas. You will also handle travel-related transactions, memberships, and notary duties.

The role emphasizes high-quality customer service, ability to multitask, and familiarity with DMV procedures. Occasional travel and notary requirements may apply as per state regulations.

Qualifications

• GED or equivalent credential.
• 1–3 years in a related branch or customer service role.
• Basic computer literacy and data input skills.
• Ability to operate office equipment and perform basic accounting duties.
• Ability to multitask and work quickly.
• Experience with State DMV licensing system preferred.
• Notary license required within 1 year if not already held.
• Notary Public certification within 1 year preferred.

Responsibilities

• Provide DMV registration services where offered; follow DMV/state procedures.
• Prepare TripTiks, maps, and travel-related materials.
• Assist members with hotel and car reservations.
• Promote and sell AAA memberships.
• Process membership and insurance payments; handle renewals and upgrades.
• Issue passport photos and IDPs; process Travel Money transactions.
• Balance cash drawer; prepare daily deposits.
• Perform notary services per National Notary Association guidelines.
• Identify cross-sell opportunities based on member needs.

Skills

Customer service

Multi-tasking

Data entry

Education

High School GED

Notary license within 1 year

Job description

Job Summary

Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. In locations providing DMV license services, processes transactions and resolves routine problems. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

• In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks®; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.

Qualifications

• High School GED Required
• 1-3 years Branch Specialist 1 and/or 2 or related experience Required
• Basic computer literacy and data input skills
• Ability to operate basic office equipment and perform basic accounting duties
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• Prior experience using State DMV licensing system.
• As required, obtains and maintains valid notary license
• Notary Public - National Notary Association within 1 Year Preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify