Retail Service & Merchandising Pro

Michaels; Overland Park (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

The Michaels Companies Inc. is seeking store team members at the KC-OVERLAND PARK/SOUTH, KS location to help customers shop, check out quickly, and keep the store well-stocked and welcoming. You will assist with in-store services, rewards enrollment, and omni-channel processes.

The role requires standing for long periods and shift flexibility including nights, weekends, and early mornings, with training on SOPs and safety protocols. Michaels offers benefits and employee discounts.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods.
• Willingness to work nights, weekends, and early mornings.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail experience

Cash handling

Job description

The Michaels Companies Inc. is seeking store team members at the KC-OVERLAND PARK/SOUTH, KS location to help customers shop, check out quickly, and keep the store well-stocked and welcoming. You will assist with in-store services, rewards enrollment, and omni-channel processes.

The role requires standing for long periods and shift flexibility including nights, weekends, and early mornings, with training on SOPs and safety protocols. Michaels offers benefits and employee discounts.