Retail Customer Service Pro - Framing & In-Store Support

Michaels Stores; Overland Park (KS); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels Stores in Overland Park, KS is hiring a Store Associate to help customers, locate products, and provide fast checkout. You’ll participate in restocking, planograms, and store recovery to keep our shelves in stock and well merchandised.

You’ll engage customers, enroll them in Rewards and Private Label Credit Cards where appropriate, follow SOPs, and work nights, weekends and early mornings as needed in a team-focused environment.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout and maintain cash-handling standards.
• Engage customers on Rewards programs and Private Label Credit Cards and complete enrollments.
• Assist with Omni-channel processes (BOPIS, SFS).
• Participate in truck unloading, stocking, and planogram (POG) upkeep.
• Ensure merchandise recovery and in-stock store condition; follow SOPs.

Skills

Customer service

Cash handling

Upselling

BOPIS & SFS

Stocking

Teamwork

SOP adherence

Communication

Education

High School Diploma or GED

Tools

POS system

Job description

Michaels Stores in Overland Park, KS is hiring a Store Associate to help customers, locate products, and provide fast checkout. You’ll participate in restocking, planograms, and store recovery to keep our shelves in stock and well merchandised.

You’ll engage customers, enroll them in Rewards and Private Label Credit Cards where appropriate, follow SOPs, and work nights, weekends and early mornings as needed in a team-focused environment.