Seasonal Sales Pro: Fast Checkout & Customer Solutions

Michaels Stores; Kansas; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical coverage

Dental and vision

Tuition assistance

Adoption assistance

Flexible spending accounts

Telemedicine services

Job summary

Michaels Stores in Kansas is seeking a store team member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will participate in unloading trucks, stocking, planograms, and maintaining in-stock shelves across the store.

The role involves educating customers on rewards, private label credits, VOC surveys, and omni-channel processes like BOPIS and SFS, with potential to cross-train in framing and various store duties.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail experience

Cash handling

Loss prevention

Job description

Michaels Stores in Kansas is seeking a store team member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will participate in unloading trucks, stocking, planograms, and maintaining in-stock shelves across the store.

The role involves educating customers on rewards, private label credits, VOC surveys, and omni-channel processes like BOPIS and SFS, with potential to cross-train in framing and various store duties.