Retail Service Manager | Lead Teams & Service Excellence

Hy-Vee, Inc.; Ankeny (IA); On-site; USD 38,000 - 58,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to supervise store operations and coordinate activities across departments. You will lead by example, manage staff schedules, address customer issues, oversee merchandising, and ensure compliance with policies in a fast-paced retail environment.

Ideal candidates have a passion for customer service, strong leadership, and the ability to develop people while delivering results in an hourly, full-time role at Hy-Vee stores.

Qualifications

• High school diploma or equivalent experience required.
• Two+ years of related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service, greet customers and learn their names.
• Lead by example to maintain positive employee relations and a collaborative store culture.
• Plan, prepare, and adjust work schedules; assign duties and monitor task completion.
• Supervise activities across all store areas or perform work at all levels as needed.
• Address customer issues promptly and professionally; ensure top-notch service.
• Train employees on store policies and procedures; provide ongoing education on updates.
• Evaluate performance and recommend promotions, transfers, or dismissals.
• Enforce safety procedures to maintain a safe work environment; handle incident forms.

Skills

Problem solving

Arithmetic

Interviewing

Team leadership

Job description

Hy-Vee, Inc. is seeking a Service Manager to supervise store operations and coordinate activities across departments. You will lead by example, manage staff schedules, address customer issues, oversee merchandising, and ensure compliance with policies in a fast-paced retail environment.

Ideal candidates have a passion for customer service, strong leadership, and the ability to develop people while delivering results in an hourly, full-time role at Hy-Vee stores.