Retail Service Manager: Lead Team & Store Operations

Hy-Vee, Inc.; Springfield (MO); On-site; USD 28,000 - 39,000; Full time

Job summary

Hy-Vee, Inc. in Springfield, MO, is seeking a Service Manager to keep the store running smoothly by supervising employees, delivering prompt customer service, and maintaining merchandising and safety standards.

This role requires strong leadership, scheduling, training, and a commitment to a friendly, team-focused environment; you’ll mentor staff, handle customer issues, and ensure compliance with store policies.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Willingness to learn and contribute to a team-driven environment.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example to maintain positive employee relations and a teamwork-focused atmosphere.
• Plan, prepare, and adjust work schedules; assign duties and ensure timely completion.
• Supervise store activities in the Department Manager's absence and perform essential tasks across all areas.
• Train workers on policies, procedures, and job duties; provide ongoing education.
• Enforce safety procedures, complete accident forms, and ensure a safe work environment.

Skills

Customer service

Team leadership

Scheduling

Employee training

Payroll basics

Cash handling

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in Springfield, MO, is seeking a Service Manager to keep the store running smoothly by supervising employees, delivering prompt customer service, and maintaining merchandising and safety standards.

This role requires strong leadership, scheduling, training, and a commitment to a friendly, team-focused environment; you’ll mentor staff, handle customer issues, and ensure compliance with store policies.