Grocery Service Manager — Lead Customer Experience

Hy-Vee, Inc.; Marshall (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

Hy-Vee is seeking a Service Manager in our Grocery department to lead front-line teams and ensure exceptional customer service. The role emphasizes creating a welcoming shopper experience, supervising staff, and implementing efficient scheduling and store operations.

The Service Manager will train employees, enforce safety and policy compliance, and collaborate with leadership to meet store goals in a fast-paced retail environment.

Qualifications

• High School diploma or equivalent.
• 2+ years of related work experience preferred.

Responsibilities

• Maintains a positive attitude and fosters teamwork to create a friendly store environment.
• Greets customers and provides prompt, courteous, and efficient service.
• Plans, prepares, and adjusts work schedules; assigns duties and follows up to ensure completion.
• Supervises store employees and coordinates activities across departments as needed.
• Trains workers in store policies, department procedures, and job duties.
• Ensures compliance with company policies, loss prevention, and safety procedures.
• Responds to customer issues and helps resolve problems to maintain satisfaction.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Education

High School or equivalent

2+ years of related experience preferred

Job description

Hy-Vee is seeking a Service Manager in our Grocery department to lead front-line teams and ensure exceptional customer service. The role emphasizes creating a welcoming shopper experience, supervising staff, and implementing efficient scheduling and store operations.

The Service Manager will train employees, enforce safety and policy compliance, and collaborate with leadership to meet store goals in a fast-paced retail environment.