Retail Service Manager: Customer Experience Lead

hyvee; Omaha (NE); On-site; USD 28,000 - 41,000; Full time

Job summary

Hy-Vee in Omaha, Nebraska is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our

Qualifications

• High school diploma or equivalent required.
• Two or more years of related work experience preferred.
• Ability to supervise and coordinate store-wide activities.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Lead by example and maintain positive employee relations across the store.
• Plan, prepare, and adjust work schedules and assign employees to duties.
• Supervise and coordinate activities of employees across all areas of the store.
• Ensure proper customer service and address issues promptly and professionally.
• Train workers in store policies, department procedures, and job duties.

Skills

Customer service

Team leadership

Scheduling

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee in Omaha, Nebraska is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our