Retail Service Leader: Customer Experience & Growth

O'Reilly Auto Enterprises, LLC; Stanton (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Contributions

Stock Purchase Plan

Paid Time Off

Starting Day One Benefits

Flexible Spending Account (FSA)

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. The role involves leading a team to provide excellent service to retail and professional customers, managing show floor service programs, processing orders and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders and contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using the electronic ledger.
• Ensure retail returns and exchanges are processed and refunds issued accurately.
• Invoicing of all merchandise, including core charges and warranties, prior to product leaving the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedules and proper clock-in/out procedures.
• Perform store opening/closing duties and day-end procedures including money deposits and security checks.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. The role involves leading a team to provide excellent service to retail and professional customers, managing show floor service programs, processing orders and