Retail Service Lead & Shift Supervisor

O'Reilly Auto Parts; Evansville (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Career growth opportunities

Paid time off

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. The role emphasizes leadership, cashiering, inventory, and customer relations while upholding company policies and procedures.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of customer service programs.
• Answer telephone according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner and contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently using the outside purchase ledger.
• Ensure returns are processed quickly and accurately with proper refunds and methods.
• Invoice all merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks to the team.
• Ensure proper adherence to work schedules and clock-in/out per policy.
• Perform store opening/closing duties, day end procedures, money handling, deposits, and security checks.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. The role emphasizes leadership, cashiering, inventory, and customer relations while upholding company policies and procedures.