Retail Service Lead — Growth & Benefits

O'Reilly Auto Parts; Oswego Township (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Stock purchase plan

401k contributions

Health insurance

Tuition assistance

Paid time off

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and oversee daily operations, including customer service, store appearance, and shift management in the absence of management.

The role emphasizes strong communication, teamwork, and the ability to manage store processes such as BOPIS, transfers, returns, and invoicing while maintaining excellent customer experiences.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service.
• Supervise showroom customer service levels and programs.
• Process buy online/ship to store and transfers; notify customers on shipment arrivals.
• Handle special orders and outside purchases per procedure.
• Manage returns/refunds and ensure proper invoicing of merchandise.

Skills

Strong communication

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and oversee daily operations, including customer service, store appearance, and shift management in the absence of management.

The role emphasizes strong communication, teamwork, and the ability to manage store processes such as BOPIS, transfers, returns, and invoicing while maintaining excellent customer experiences.