Retail Service Lead — Growth, Benefits & Bilingual

O'Reilly Auto Enterprises, LLC; Loveland (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts in Loveland, OH is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance and operations. The role may assume shift management in the absence of management. Bilingual candidates are encouraged to apply.

Join a team focused on growth, internal promotion, and a comprehensive compensation package. The position emphasizes strong communication, ability to obtain RSS certification, and experience in retail or auto parts is

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team adherence to service programs.
• Ensure phone calls are answered per policy.
• Process buy online/ship to store orders, transfers, and add orders promptly; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently per procedures.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts in Loveland, OH is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance and operations. The role may assume shift management in the absence of management. Bilingual candidates are encouraged to apply.

Join a team focused on growth, internal promotion, and a comprehensive compensation package. The position emphasizes strong communication, ability to obtain RSS certification, and experience in retail or auto parts is